Avi Santoso Pty Ltd

Terms of sale

Effective 13 August 2026

Agreement

These terms apply when you buy or use a product or service supplied by Avi Santoso Pty Ltd. By completing a purchase, you confirm that you have read and accepted these terms and that you have authority to buy for yourself or the business named at checkout.

Seller

The seller is Avi Santoso Pty Ltd, an Australian private company. ABN 48 691 842 074. Main business location: Western Australia.

Offers and inclusions

Each sales page, written offer, or checkout describes what is included in that purchase. An offer may include digital education, templates, software-related resources, implementation support, consulting, or another stated product or service. Items not listed as included are not part of the purchase.

Third-party subscriptions, usage charges, licences, transaction fees, custom work, professional advice, and ongoing support are excluded unless the offer expressly includes them.

Offer availability and order acceptance

We may change or withdraw an offer before purchase. Submitting payment does not require us to accept an order where there is an obvious pricing or description error, the offer is unavailable, the payment is not authorised, or we reasonably suspect fraud, unlawful use, abuse, or a breach of these terms. If we cancel an order after payment and before supplying the purchase, we will return the amount paid to us for that order.

Prices and payment

The sales page or checkout states the price and currency for each purchase. Payments are processed by the payment provider shown at checkout. That provider may display local payment methods or currency conversions based on your location.

Each charge is a one-time payment unless the checkout clearly states that it is recurring. You are responsible for any bank, card, currency conversion, tax, or third-party service charges that are not collected by us.

Delivery and account details

You must provide a valid email address and accurate order information. Digital access sent to the email address used at checkout satisfies our delivery obligation unless the offer states another delivery method. You are responsible for checking spam and filtered folders and for telling us promptly if access does not arrive within the stated delivery period.

Services and buyer cooperation

Where a purchase includes a service, you must provide timely instructions, access, information, approvals, and feedback reasonably needed to perform it. A delay, omission, inaccurate instruction, or unavailable system outside our control may change the delivery date or prevent completion. Extra work caused by a changed scope, missing information, or a buyer-controlled system is not included unless we agree to it in writing.

Licence and permitted use

Unless an offer states otherwise, a purchase of digital material gives the buyer a limited, non-exclusive, non-transferable licence to use the supplied material inside the purchasing business. The buyer may make reasonable internal copies and share the material with employees and individual contractors who need it for that business. The buyer remains responsible for those users and must ensure they follow these terms.

The licence does not permit use by related companies, clients, membership groups, or other businesses unless we agree in writing.

Prohibited use

You must not resell, sublicense, publish, upload, publicly display, distribute, or give access to supplied materials outside the purchasing business. You must not remove ownership notices, use the materials to train a competing paid product, or copy substantial parts to create or sell a competing course, template pack, setup kit, product, or service.

Intellectual property

We retain all intellectual property rights in our products and materials, including training, guides, scripts, templates, checklists, workflows, designs, and product names. A purchase grants only the licence stated in these terms or the relevant offer. It does not transfer ownership of the intellectual property.

Third-party tools and services

An offer may discuss, recommend, or connect to services supplied by third parties, including AI assistants, payment providers, email providers, cloud storage providers, and hosting providers. Those providers control their own prices, features, availability, security, terms, and privacy practices. Their interfaces and connection methods may change.

We do not control third-party outages, account restrictions, pricing changes, service changes, or decisions to discontinue a feature. References to a third party do not create a partnership, agency, or endorsement. You must review and accept each provider's current terms before use.

Your responsibilities

You remain responsible for choosing suitable tools, obtaining licences and employee permissions, protecting credentials, maintaining backups, setting access controls, checking connected accounts, verifying AI output, approving external actions, supervising staff, and complying with applicable laws and workplace policies.

You must not paste passwords, private keys, access tokens, client secrets, recovery codes, or other credentials into AI chats. You should test the setup with limited access and non-critical information before wider use.

Results

Results depend on the offer, selected task, tools, implementation, data quality, capability, and adoption. Estimates, examples, testimonials, demonstrations, and mockups illustrate possible uses or outcomes. They do not guarantee identical results, time savings, cost savings, revenue, profit, productivity, or another commercial outcome.

General information only

Unless an offer expressly states otherwise, our content provides general education and implementation guidance. It is not legal, financial, employment, tax, accounting, privacy, cybersecurity, medical, or other regulated professional advice. You should obtain advice suited to your circumstances where needed.

Updates, availability, and support

We may correct, replace, or update digital files when practical. A purchase does not include lifetime updates, new modules, customisation, or a fixed support period unless expressly stated in the offer. We may change the delivery platform or file format if access to substantially equivalent material remains available.

We may suspend access where we reasonably believe there has been fraud, unlawful use, unauthorised sharing, or a material breach of these terms. Where practical, we will give notice and a reasonable opportunity to remedy the breach.

Communications and informal statements

The relevant sales page, checkout, written offer, and these terms form the purchase agreement. General social media posts, advertisements, demonstrations, discussions, or informal messages do not add an inclusion, warranty, support obligation, or result guarantee unless we expressly confirm it in writing for that purchase.

Refunds

If a sales page, written offer, or checkout includes a voluntary money-back guarantee, that guarantee forms part of these terms. See the refund policy for its scope and claim process. Any voluntary guarantee is additional to rights that apply under the Australian Consumer Law.

Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss, loss of profit, loss of revenue, loss of opportunity, loss of data, business interruption, or loss caused by a third-party product or service.

To the maximum extent permitted by law, our total liability arising from an offer or purchase is limited to the amount you paid us for that purchase. This limit does not apply where liability cannot lawfully be limited, including liability arising from fraud, wilful misconduct, personal injury caused by negligence, or rights and remedies that cannot be excluded under the Australian Consumer Law.

Events outside our control

To the maximum extent permitted by law, we are not responsible for delay or failure caused by events outside our reasonable control, including outages, provider failures, internet or power failures, natural events, government action, industrial action, or failures in buyer-controlled systems. We may extend a delivery date or provide a reasonable alternative where practical.

Indemnity for misuse

You are responsible for loss or third-party claims caused by your unlawful use, deliberate misuse, unauthorised distribution, or material breach of the licence. This clause does not make you responsible for loss caused by our negligence, breach, or unlawful conduct.

Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law. If a product or service has a major failure, or otherwise fails to meet an applicable consumer guarantee, the remedies available under that law continue to apply regardless of any voluntary guarantee.

Changes to these terms

The terms shown at the time of purchase apply to that purchase. We may update these terms for future purchases or where a change is required by law. We will not retrospectively remove an accrued right or remedy.

Governing law

These terms are governed by the laws of Western Australia and the Commonwealth of Australia. The parties submit to the courts with jurisdiction in Western Australia, without limiting any right a consumer has to bring a claim in another jurisdiction where the law allows it.

General terms

If part of these terms is invalid or unenforceable, the remaining parts continue. A delay in enforcing a right is not a waiver. These terms, the checkout, and any written offer form the agreement for the purchase.

You may not transfer a purchase, licence, or right under these terms without our written consent. We may transfer our rights and obligations as part of a genuine business sale, restructure, or transfer to a related entity or successor, provided the transfer does not remove a right that cannot lawfully be removed.

Contact

For order, access, legal, or refund questions, reply to your purchase receipt or use the support contact shown on that receipt. Include the email address used at checkout and the relevant payment reference.